Privacy Policy

At AOWL, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information when you visit our website, place an order, or interact with us in other ways. The types of information we may collect include:

• Personal Information: Name, email address, shipping and billing address, phone number, and payment details.
• Order Information: Details about the products you purchase, such as size, color, and quantity.
• Usage Data: Information about how you use our website, such as pages visited, time spent on the site, IP address, and browser type.
• Cookies and Tracking Technologies: We use cookies to enhance your shopping experience, track your preferences, and improve our website’s performance. You can manage cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders: Including sending order confirmations, shipping updates, and invoices.
• To communicate with you: Responding to inquiries, providing customer service, and sending marketing emails (if you’ve opted in).
• To improve our services: Analyzing usage patterns to enhance the user experience, troubleshoot issues, and personalize content.
• To comply with legal requirements: Such as tax, accounting, and regulatory obligations.

3. How We Protect Your Information

We take reasonable steps to protect the security of your personal information. This includes using SSL encryption for transactions and secure storage for sensitive data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

• Payment Information: All transactions are processed through a secure third-party payment gateway, and we do not store sensitive payment information like credit card numbers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners for specific purposes, such as:

• Service Providers: We may share information with trusted companies that help us operate our website, process payments, and deliver products.
• Legal Compliance: We may disclose your information if required by law or in response to legal requests.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correct Information: You can access, update, or correct your personal information by logging into your account or contacting us directly.
• Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails, you can unsubscribe using the link in the email or contact us directly.
• Delete Your Information: You may request the deletion of your personal data, subject to certain legal exceptions (e.g., for order fulfillment or compliance with tax laws).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can manage cookie settings in your browser, but please note that disabling cookies may affect your experience on our website.

7. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Last Updated” date at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: fundafashion4u@gmail.com
Phone & WhatsApp: 9690135864

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Return and Exchange Policy

At AOWL, we are committed to providing you with high-quality clothing and customized jewelry. If you're not completely satisfied with your purchase, we're here to help with our flexible return and exchange policy.

1. Returns for Clothing and Jewelry

• You have 5 days from the date of delivery to request a return.
• The item(s) must be in unworn, unwashed, and unused condition with all original tags and packaging intact.
• Customized jewelry (items personalized with initials, names, or special engravings) cannot be returned unless there is a defect or error on our part.
• To initiate a return, please contact our customer service team at [ fundafashion4u@gmail.com ] with your order number and reason for the return.

2. Exchanges

• We offer exchanges for items of the same value or greater (if you wish to exchange for a higher value item, the price difference will be charged).
• To exchange an item, please notify us within 5 days of receiving your order.
• Items should be in new, unused condition with all original packaging.
• For customized jewelry exchanges, please ensure the error is on our part, as personalized items typically cannot be exchanged unless faulty.

3. Non-returnable/Non-exchangeable Items

• Customized jewelry (unless defective or an error by us).
• Sale or clearance items.
• Items that are damaged due to misuse or wear and tear.

4. How to Process a Return or Exchange

• Contact our customer service team at [ fundafashion4u@gmail.com ] within 5 days of receiving your order to begin the process.
• You’ll be provided with a return authorization number and instructions for sending the item(s) back.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

5. Refunds

• Once your return is received and inspected, we’ll notify you via email.
• If your return is approved, a refund will be issued to your original payment method.
• Please allow 7-10 business days for the refund to appear on your account, depending on your payment provider.

6. Defective or Damaged Items

• If your item arrives defective or damaged, please contact us within 5 days of receipt.
• We will offer a replacement or full refund, including return shipping costs.

Shipping Policy

At AOWL, we are committed to delivering your clothing and customized jewelry orders quickly and securely. Below is our shipping policy for all orders within India.

1. Shipping Locations

We currently offer shipping only within India. We deliver to all major cities, towns, and localities across the country.

2. Processing and Dispatch Time

• All orders are processed and dispatched the next business day after the order is confirmed.
• Orders placed after 3 PM will be processed the following business day.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Methods

• We use trusted courier partners to ensure your order reaches you safely and promptly.
• You will receive a tracking number via email once your order has been dispatched, allowing you to track your shipment.

4. Shipping Charges

• Shipping charges are calculated at checkout based on the weight, size, and delivery location of your order.
• We offer free shipping on all orders over [insert value, if applicable].

5. Estimated Delivery Time

• Delivery times vary depending on your location, but typically range between 3 to 7 business days from dispatch.
• Remote locations may take a little longer, and we will notify you if there are any significant delays.

6. Address Accuracy

• Please ensure that your shipping address is correct and complete. We cannot be held responsible for delayed deliveries or non-delivery due to incorrect address details.
• If you notice an error in your shipping address after placing an order, please contact us immediately at [your contact email].

7. Failed Deliveries

• If a delivery attempt fails due to an incorrect address or the recipient being unavailable, the courier will attempt re-delivery. In case of multiple failed attempts, the order may be returned to us, and we will contact you to resolve the issue.

8. Customs and Duties

• Since we only ship within India, no international customs duties or taxes apply.

9. Order Status

• You can track your order status and delivery progress through the tracking number provided via email.

10. Contact Us

If you have any questions about shipping or need assistance with an order, please feel free to reach out to our customer service team at:

Email: fundafashion4u@gmail.com
Phone & WhatsApp: 9690135864

Terms and Conditions

Welcome to AOWL! These Terms and Conditions govern the use of our website and services. By accessing and using our website or making a purchase, you agree to comply with and be bound by these terms. Please read them carefully.

1. Introduction

• These Terms and Conditions ("Terms") apply to your use of AOWL’s website.
• The Site is owned and operated by AOWL ("we", "us", "our").
• By using the Site, you agree to abide by these Terms and our Privacy Policy and Return and Exchange Policy. If you do not agree to these Terms, please do not use our services.

2. Products

• AOWL offers clothing and customized jewelry for sale through the Site.
• All products are subject to availability, and we reserve the right to limit quantities or refuse an order at our discretion.
• We make every effort to display our products accurately on the Site, but there may be slight variations in color, size, and design due to lighting, screen resolution, or other factors.
• Customized jewelry items, once made or personalized, cannot be returned or exchanged except in the case of defects or errors on our part.

3. Ordering and Payment

• By placing an order on our Site, you agree to provide accurate and complete information, including your shipping address, payment details, and contact information.
• We accept various payment methods, including credit/debit cards and online payment gateways.
• All prices on the Site are listed in INR (Indian Rupees), and applicable taxes, shipping fees, and other charges may apply at checkout.
• We reserve the right to cancel or refuse any order at our discretion, including due to suspected fraud or payment issues.

4. Shipping

• We currently ship only within India.
• Orders are processed and dispatched the next business day after confirmation, with delivery usually occurring within 3 to 7 business days, depending on your location.
• Shipping charges are calculated at checkout, and we offer free shipping on orders above [insert value].
• For more details on shipping, please refer to our Shipping Policy.

5. Returns and Exchanges

• AOWL accepts returns and exchanges for clothing and non-customized jewelry items within 5 days of receiving your order.
• Customized jewelry, once produced or personalized, cannot be returned or exchanged unless there is a manufacturing defect or error on our part.
• To initiate a return or exchange, please refer to our Return and Exchange Policy for the procedure.

6. Account and Security

• You may need to create an account to place an order or access certain features of the Site. You are responsible for maintaining the confidentiality of your account and password.
• You agree to notify us immediately of any unauthorized access to your account or any other security breaches.
• We are not responsible for any unauthorized use of your account or payment information.

7. Intellectual Property

• All content on the Site, including text, images, logos, graphics, videos, and other materials, is the property of AOWL or its licensors and is protected by intellectual property laws.
• You are granted a limited, non-exclusive, and non-transferable license to access and use the Site for personal, non-commercial purposes. Any unauthorized use of the Site’s content is prohibited.

8. Limitations of Liability

• AOWL is not liable for any damages or losses, including direct, indirect, incidental, or consequential damages, arising from the use of our Site or products.
• We are not responsible for any delays or failures in shipping caused by external factors, including but not limited to weather conditions, third-party couriers, or customs delays.
• Our liability is limited to the total value of your order, excluding shipping costs, taxes, or other fees.

9. Indemnity

• You agree to indemnify and hold harmless AOWL, its affiliates, employees, and agents from any claims, damages, losses, or liabilities arising from your use of the Site, violation of these Terms, or any third-party rights infringement.

10. Privacy and Data Protection

• We value your privacy and are committed to protecting your personal information. Our practices regarding the collection, use, and disclosure of personal information are outlined in our Privacy Policy.

11. Amendments to Terms

• AOWL reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective when posted on the Site, and the revised Terms will apply to your use of the Site after that time.
• We encourage you to review these Terms regularly for any updates.

12. Termination

• We reserve the right to suspend or terminate your account or access to the Site if you violate these Terms or engage in fraudulent or illegal activities.

13. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes arising from these Terms or your use of the Site shall be resolved in the courts of [your city, state], India.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: fundafashion4u@gmail.com
Phone & WhatsApp: 9690135864

If you have any questions or concerns please contact us at:

Email: fundafashion4u@gmail.com
Phone & WhatsApp: 9690135864